Trouble code does not clear from Konica MFP after normal power cycle
Problem:
The Konica MFP is throwing a trouble code that is not cleared by a normal power cycle
Solution:
- Shut off main power switch (usually located under the toner cover door)
- Press and hold the yellow Reset button on the keypad while switching the main power back on
- Continue to hold the yellow Reset button until a screen appears with the words "Trouble Reset" on it
- Click on Trouble Reset and an arrow should appear pointing to OK
- Power cycle the machine once more, this time without holding any buttons on the keypad
- Test all operations to ensure trouble code has been cleared