How to Setup the Freshservice Mobile App Downloading the Freshservice App Download the Freshservice app from your device's app store. Apple or Android. Setting up the Freshservice App**For demonstration purposes the images shown below were captured on a Google Pixel 5 running Android version 12. Your individual experience may vary. Skip past the initial welcome screen. Enter the Mazzella Companies portal URL itsupport.mazzellacompanies.com as shown and click Next. Login using your OKTA account and check the Remember me box. Allow your OKTA account to login to Freshworks using single sign-on. Read through the next few screens telling you about the Freshservice app. When finished, you will be taken to your Tickets. To raise a new ticket, click the blue plus + button located at the bottom of your screen and select Report Incident.